Vitalité Health Network Among the First to Integrate Artificial Intelligence into Digital Care Pathways
Vitalité Health Network, Friday, October 23, 2026 – Vitalité Health Network is among the first health networks to integrate artificial intelligence (AI) into its digital care pathways. Patients using the SeamlessMD platform as part of certain care pathways now have access to Seamless Answers, a secure conversational assistant that answers their questions at any time, using information approved by the Network’s clinical teams.
Answers Available Day and Night
More and more patients are turning to generative artificial intelligence tools, such as ChatGPT, to quickly find answers to their health-related questions. However, these general-purpose tools do not necessarily take into account the specifics of their care pathway, procedure, or instructions from their care team. As a result, the answers they receive may be inaccurate or inappropriate for their situation.
Seamless Answers was designed to address this need. Rather than freely searching the Internet for information, the assistant draws on a library of educational resources approved by the Network’s clinical teams and integrated into the SeamlessMD platform.
Each answer identifies its source and provides a link to the original document, allowing patients to consult the complete instructions. When the available information is insufficient to answer a question, the assistant encourages the patient to contact their care team.
Available in multiple languages, the tool also incorporates safeguards tailored to the clinical environment to help ensure that answers are reliable and relevant.
Since its launch in spring 2026, data from Seamless Answers has shown that 65% of patient questions are asked outside regular business hours, particularly at night and on weekends. In addition, 94% of patients who used the assistant found it helpful.
These results highlight the importance of making approved clinical information available when patients need it. However, the assistant does not replace healthcare professionals and directs patients to their care team when additional support is needed.
An App That Supports Patients Throughout Their Care Journey
Accessible on smartphones, tablets and computers, the SeamlessMD platform supports patients at various stages of their care journey. It provides personalized instructions, reminders, educational resources and tools to track their progress. Depending on the program, patients can also use the platform to report their symptoms.
At Vitalité Health Network, SeamlessMD is used across several care pathways, including colorectal surgery, gynecologic oncology and hepatopancreatobiliary surgery. The platform also supports expectant and new parents throughout pregnancy, childbirth, and the postnatal period. Plans are also underway to expand its use to patients undergoing hip or knee surgery.
The integration of Seamless Answers is part of the Network’s ongoing efforts to improve access to clinical information and support patients throughout their care experience, with particular emphasis on the safety and quality of information.
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